Return and Exchange Policy

 

Return & Exchange Policy — The Ripplers Clothing

We want you to shop with confidence.

If something isn’t right, we’re here to make it easy for you.

1. Eligibility for Return or Exchange

You can request a return or exchange if:

  • You received the wrong product, wrong size, or a defective item.

  • The product is unused, unwashed, and in original condition.

  • Tags and packaging must be intact.

2. Time Limit

  • Returns and exchanges must be requested within 7 days of receiving your order.

3. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on:

  • Used or washed products

  • Items with perfume, stains, or damage caused after delivery

  • Sale or discounted items (exchange only, no refunds)

4. Exchange Process

  1. Contact us via [your WhatsApp / email] with:

    • Order number

    • Issue (wrong size, wrong item, defect, etc.)

    • Pictures of the product

  2. Our team will verify your request.

  3. You will ship the product back to us via courier.

  4. Once received and inspected, we will send the replacement item.

5. Return & Refund Process

  • Refunds are issued only in case of damaged or wrong products.

  • Refunds are processed after we receive and inspect the returned item.

  • Refund method: Bank transfer / JazzCash / Easypaisa (choose one to include).

  • Shipping charges are non-refundable.

6. Exchange Charges

  • Customer will pay Rs. 200 for exchange shipping unless the mistake is from our side.

  • If we sent the wrong or defective item, we will cover all shipping costs.

7. Order Cancellation

  • Orders can be canceled before dispatch.

  • Once shipped, cancellation is not possible—only exchange.

8. Contact Us

For returns, exchanges, or questions:
The Ripplers Clothing
WhatsApp: [03117797808]
Email: [theripplersclothing@gmail.com]